Last updated: 9 June 2026
1. Introduction
Up Another Level Construction Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal data when you visit our website, request a quote, contact us or work with us on a construction project. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
- Contact details: name, email address, telephone number and project address.
- Project information: details you provide about your loft conversion, extension, garage or new build enquiry.
- Correspondence: messages, quote requests and call records.
- Technical data: IP address, browser type, device information and pages visited.
3. Cookies
Our website uses a small number of cookies to keep the site working, remember your preferences and measure anonymous usage. You can control cookies through your browser settings. See our Cookie Policy for full details.
4. Analytics
We use privacy-respecting analytics to understand how visitors use our site (e.g. which pages are most useful). Analytics data is aggregated and does not identify individuals.
5. Contact Forms & Quote Requests
Information you submit via our contact and quote forms is used solely to respond to your enquiry, prepare a quotation and, where you become a client, deliver your project. We do not sell or share enquiry data with third parties for marketing.
6. Data Storage & Security
Personal data is stored on secure servers within the UK or European Economic Area. We apply appropriate technical and organisational safeguards including encryption in transit, access controls and regular backups. We retain enquiry data for up to 24 months and client project records for up to 7 years to meet our legal, tax and warranty obligations.
7. Lawful Basis
We process personal data under the following lawful bases: consent (e.g. marketing communications you opt into), contract (delivering work you have engaged us for), legal obligation (tax, building regulations) and legitimate interests (responding to enquiries, improving our service).
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data where applicable.
- Object to or restrict certain processing.
- Data portability where applicable.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Third Parties
We share data only with trusted processors who help us run our business (e.g. email, hosting, accounting). All processors are bound by confidentiality and data protection obligations.
10. Changes To This Policy
We may update this policy from time to time. Material changes will be posted on this page with a revised date.
11. Contact Us
For any privacy-related questions or to exercise your rights, please contact us via our contact page. We aim to respond within 30 days.